Category Archives: archive

Warning: Lastminute.com by Trevor, UK

Trevor from the UK writes to tell us of his experience booking flights through the internet based travel company lastminute.com. He says:

Be very careful before booking flights through lastminute.com. I recently booked two flights a week or two in advance of travelling and elected to collect my tickets via the e-ticket mechanism. My account was duly debited for two tickets and I received confirmation to the effect that the e-tickets had been issued. So far so good. We then arrived at the airline check-in desk on the morning we were due to fly only to be told by the airline that they only had one e-ticket on the system and had no record of a second e-ticket ever being issued.

We were unable to contact lastminute.com (the only obvious way of contacting anyone at lastminute.com seems to be via an online web form) and we were faced with the choice of either;

A] Abandon our holiday

B] Pay the airline to issue the other e-ticket

C] Go by myself and leave my wife in England [ just kidding… 🙂 ]

We took option [B] and I contacted lastminute.com to obtain an explanation and a refund for the second e-ticket that we were charged for but never received. I received an email informing me that my wife’s name was too long (longer than a piece of string, presumably) and so they hadn't issued the second e-ticket. No explanation as to why I hadn't been informed of a problem prior to turning up at the airport, or even an apology. The best they could offer was to “request a refund via the airline on [our] behalf”.

We're still waiting for our money, and I'm now considering legal action.

Caveat emptor, as they say.

If you want to contact Trevor, he can be e-mailed on: trev_gs@blueyonder.co.uk


No Hunting Please – We’re Lions

A recent report from Oxford University’s Wildlife Conservation Research Unit says that fewer than 20,000 lions may now survive in the whole of Africa, although they do not face immediate extinction. The greatest threats to the species are sport hunting and conflict with farmers over livestock. The estimate of 20,000 lions or fewer compares with a population put at about 200,000 in the early 1980’s. The researchers studied the impact of sport or trophy hunting in Hwange national park in Zimbabwe, surrounded by hunting concessions where the parks department allocates an annual quota: the hunters traditionally target male lions. Findings suggest the levels of hunting there were not sustainable. Of the adult males the team tagged or collared, 63% were shot by hunters in the surrounding area. WildCRU estimates there are about 42 adult male lions in Hwange, where between 1998 and 2002 the hunting quota in the concessions was set at 63 lions. It says the number shot annually far exceeded the recommended sustainable level of 4-10% of the adult males. The parks department is considering lowering the quotas.


MEETING NEWS

Meeting news from our branches around the world.


The World’s Richest Countries

Rank Country (GDP per capita)

  1. Luxembourg ($36,400)
  2. United States ($36,200)
  3. Bermuda ($33,000)
  4. San Marino ($32,000)
  5. Switzerland ($28,600)
  6. Aruba ($28,000)
  7. Norway ($27,700)
  8. Monaco ($27,000)
  9. Singapore ($26,500)
  10. Denmark ($25,500)

Faliraki Club Reps

Club Reps, a bawdy real life UK TV documentary on the goings on in the town of Faliraki on the Greek island of Rhodes is blamed for an increase in drunken behaviour. A British policeman from Blackpool, (another delightful part in North-West UK), with similar issues has been dispatched to Faliraki to liaise with the Chief of Faliraki police after a British man was stabbed to death in a bar brawl and a woman jailed for baring her breasts.

Based on a successful model used in Blackpool, the UK police said the key to tackling problems is stopping the “aggressive marketing of drinks promotions” and bar crawls. Independent tour operators have sprung up which were taking 400 or 500 people on bar crawls. Suggestions have been made to install CCTV cameras on the streets, improve lighting, and increase police presence and officers are “firm but fair” early in the evening, to nip problems in the bud.


Meeting News from London by Padmassana

1st November 2003 London meeting

On November 1st, we had two very different talks this month. The first was by Amar Grover, entitled “The Hindustan Tibet road”, an old trading route used by pilgrims on their way to Mt Kailash. The area is very mountainous and picturesque, Amar showed us villages and 800 year old temples perched high on cliff tops, some only reachable by use of “Flying fox” pulley systems across the valleys, not for use by those with a nervous disposition. In this Buddhist region we saw monks who perform dances depicting parts of the Buddha’s life. We also saw how hard daily life is with yaks being used for farming. But it was the stunning scenery, which stole the show.

Our second speaker was the ever-popular Tom Freemantle, who delighted us with his talk “Mexico to Manhattan with a mule”. Tom was following once again in the footsteps of a relation who did this journey during the American civil war. Tom met “Brownie” the mule at the Mexican border and after a few tips from the owner set off in temperatures of 100 degrees. Tom’s epic journey of 2700 miles took seven months, Brownie going through seven sets of shoes. Along the way Tom showed us some of the great sights including the Alamo. But it was the hospitality of the American people that shone through. During Tom’s trip September 11th had happened and it was fitting that the last shots we saw were Tom’s photos of “Ground Zero”.

Next month, on Saturday 6th December, Paul Goldstein will talk about Africa: An Adventurous Wilderness/The Hunters and the Hunted. Paul has travelled to sub-Saharan Africa over fifty-five times guiding safaris and tours, and photographing. He has climbed Africa’s highest peaks, rafted the wildest rivers and stood toe-to-toe with charging rhino. His passion, for “conservation” for the people and wild-life, is supported by award-winning photography in both BBC and Royal Geographic Photographic competitions.

After the break, John Pilkington will give a talk entitled: Up the Mekong to Tibet about a journey up one of Asia’s longest rivers from the South China Sea to Tibet and beyond. Starting from the rice paddies of Vietnam, John follows its course through the gorges of China’s Yunnan province to where it rises at over 16,000 feet, meeting river people of six nationalities along the way.

London meetings are held at The Church of Scotland, Crown Court, behind the Fortune Theatre in Covent Garden at 2.30pm the first Saturday of each month. There is no London meeting in August, but we will be back in September. For more information, you can contact the Globetrotters Info line on +44 (0) 20 8674 6229, or visit the website: www.globetrotters.co.uk


Our Friends Ryanair

Plenty of news about our friends Ryanair.

Despite their difficulties with court cases with the European Union about state aid, (whether Ryanair received unfair state subsidies at its Belgian hub of Charleroi) Ryanair has announced two new European bases in Rome and Barcelona. The new bases would start from January 28 and February 5 2004 respectively, adding 12 routes to its rapidly expanding network.

And the bad news: Ryanair is to close all its recently-opened intra-Nordic routes due to weak demand and switch capacity to destinations outside the region. They plan to end flights from Sweden’s Skavsta to Oslo in Norway, Tampere in Finland and Arhus in Denmark from January 14 2004. Ryanair added in a statement it was also shutting its flights from London to Ostend in Belgium, Maastricht in the Netherlands and to the French destinations of Reims and Clermont.

The good news: new routes will be from London Stansted to Linz in Austria, Bari in Italy, Erfurt in Germany, Jerez in Spain, and from France’s Charleroi to Calladolid in Spain.

You really wanted to know this, didn’t you: you can now buy Ryanair gift vouchers: for more info, see: http://www.ryanairvouchers.com/They say you can choose from 135 routes across 16 different countries (does that include flying into the wrong country – Beetle?) and that for every voucher bought Ryanair will make a £1/€1 donation to charity


Fave Website: Travel Tips

Mac spotted a website www.walkabouttravelgear.com that has a lot of good travel tips. He says: they include using empty gatoraide bottles for water instead of water bottles as the gatorade bottles are more leak proof. Another suggestion was to put duct tape around a pencil to carry duct tape that way and use less space. Someone suggested for both men and women to wear silk pantyhose (maybe they did not have to be silk) for warmth. Someone suggested silk clothes for warmth. Another person suggested taking vitamin B pills or chewing garlic pills to ward off mosquitoes bites. They don’t like the smell. Don’t use perfumes on your hair etc to avoid mosquitoes. Someone suggested an all purpose gel (for washing etc)


Your responses on Burma

A big thank you for all your comments and thoughts sent to the Beetle. We had two votes for visiting Burma and one against visiting. What do you think?

London based Globetrotters member Steve wrote in to ask people not to go to Burma and this is why:

Dear Beetle, I totally concur with Daw Aung San Suu Kyi and applaud Rough Guide’s ethical stance. As a Buddhist, I would dearly love to visit Burma and its beautiful temples but so long as the brutal regime are still in power and deny democracy and enslave their own people and worse still, the ethnic groups who live there, I will not go. What’s more, I will not buy any more Lonely Planet guidebooks or anything from any other company that I am aware profit from trade in Burma.

I have met many Burmese and Karen, Karenni, Mon and other ethnic groups from Burma and most of them have been very kind and gentle and urged me not to go there. Some years ago, I was taken over the border to Karen State to see the conditions they were living in for myself. I met many people who had been injured by shells and shooting from the Burmese army. At Dr Cynthia’s clinic in Mae Sot, on the Thai side of the Burmese border, I met many more with injuries from torture, malaria and other illnesses from escaping through the jungle to Thailand.

If you’d like to meet some lovely people from Burma who welcome outside contact, then go visit the refugee camps along the Thai-Burmese border. It’s difficult to find a country that does not have some policies or practices that do not suit our ethical viewpoint but Burma is exceptionally bad, so please do not go there.

Pam from Chicago wrote in to say:

I did visit Burma for 3 weeks in about ’96. The visa had just been lengthened. We hooked up with 2 Burmese men in the airport who acted as our driver, guide and interrupters. We couldn’t stray too far off the beaten path as far as to which towns we went or what hotels we stayed in but their sympathies were very, very against the government and we didn’t stick to the tourist route or rules farther than that. They were invaluable to us and enabled us to see behind the government curtain, into the conditions in the country and speak with “real” people. It was they that thought it was important for foreigners to visit their country. At least someone will be there to see first hand and carry the message out to the outside world. It also gave them, private citizens, an income. Sure, they weren’t legal guides and we didn’t eat in proscribed restaurants but how many independent travelers stick to legal guides, official exchange rates and sanctioned restaurants when we travel anywhere?

A tour group sees only what’s on the agenda which is what’s proscribed. Globetrotters independent travelers, by definition, find their own way and learn about the country below the skin. I guess it’s the same argument that is made for Zoos. How many people can really get to see most of the Zoo animals in their natural homes? If no one sees the animals or knows anything about them, who will care if they live or die? How can we know how to help them if we don’t see and learn about them?

I was in Tibet in Sept. / Oct. of ’87 when the Chinese shot the Monks and some Tibetan people disappeared from Lhasa. If foreigners hadn’t been there to carry the news and pictures, the word would not have reached the rest of the world so soon.

Michael Rakower, our lawyer regular contributor from New York wrote in to add his views on visiting Burma:

This is a very difficult question. I think the right answer must lie in the individual’s choice. We independent travellers have a firebrand spirit. We seek to learn and question where others don’t dare. We see beauty and opportunity where others see a wasteland of underdevelopment and lost causes. Additionally, most travellers are also highly sensitive to the circumstances of the lives of others. This puts us in a difficult position. On the one hand, we rage against the confines of established society. On the other hand, we can’t help but appreciate the level of fairness and quality of protection we in the developed world enjoy. Clearly, certain very important things are being done right for us.

In 1996 I went to Burma during a lengthy trip through Asia. I considered the same issues back then, and chose to go. This issue boils down to a moral one. To me, the most moral thing one can do is to recognize that fact. By doing so, one recognizes that his/her actions have a moral effect on the world. Some will choose not to go to Burma, choosing to pad the pockets of governments more worthy. But the issue does not have to be so simple. There are other choices that lie between going forward blindly and not going at all. For example, one can go but sneak away from changing money at the government institutions (as I did).

In retrospect, I am very glad I went. First of all, I am more aware of the plight of the Burmese now that I have gone. I watched a speech Aung San Suu Kyi gave in front of her home, along with hundreds (perhaps thousands) of Burmese waving their walkmen in the air so that they could tape her speech for the edification of their families. She spoke of freedom, liberty and resistance, and I’m glad I was there to attend. On another day, I met a local man who slapped me on the arm while we were walking alone on a desolete street merely for asking a question in public about the government. In the privacy of his home, he told me that informants lurk everywhere in his village. The impoverished Burmese, he told me, are quick to turn on their neighbors if they can do so secretly.

But then there is another side to this struggle. I stopped by an open-air shop one afternoon that sold an alcoholic beverage tapped from a tree. I befriended the shopkeeper and his family. Before I knew it, we were all taking pictures of each other. Without question, I believed these people to be warm and decent. Yet, while taking pictures, I noticed a military jacket behind the counter. The eldest son owned it. I have thought about that scene for a long time. This was a poor and decent family. In a land of poverty, where almost no opportunity exists, even those families who despise the government may wish their children good fortune within it. This poor shopkeeper wanted more for his son than he could give him.

So, from a moral point of view, what is one supposed to do? As I said, I think the solution lies in recognizing that one’s actions carry a moral play on the world. While Rough Guides may believe that the statement it can make to the world by refusing to publish information about Burma is the most effective measure it can take against a repressive regime, Lonely Planet may feel equally strongly that its position will have an influential effect toward positive change. In truth, they are probably both right. To turn the tide of repressive forces, creative and noble people must act in the manner they deem most effective. Raising public awareness, getting everyone to consider the issues and act according to his conscience, will, in time, have the most positive effect.

MTV and the Burma Campaign UK are running a joint campaign calling for the release of Aung San Suu Kyi. In the last month over 40,000 people have visited www.mtvburmaaction.com and emailed Kofi Annan and the five permanent members of the security council, demanding the UN take action.


Globetrotters Travel Award

Under 30? A member of Globetrotters Club? Interested in a £1,000 travel award?

Know someone who is? We have £1,000 to award each year for five years for the best submitted independent travel plan. Interested?

Then see our legacy page on our Website, where you can apply with your plans for a totally independent travel trip and we’ll take a look at it. Get those plans in!!


Travel Quiz: Los Angeles

The winner of last month’s Frommer’s Guidebook on Spain Moon guide is: Azusa Nakamura congratulations!

This month, win a Rough Guide guidebook on Los Angeles. See www.roughguides.com

for info on Rough Guides.

Some people have said the quiz is difficult, we say do some research: try google.com or Ask Jeeves, if you need help with the answers.

1. In which year were the last Olympic Games held in Los Angeles?

2. You can find cement hand and footprints in the forecourt of which theatre?

3. Which famnous ocean liner is moored at Pier H at the end of Queens Highway South?

4. Which female movie star appeared in the 1950 film Sunset Boulevard?

5. What is the abbreviated name of the University based in Los Angeles?

Your Name:

Your e-mail address:


Thin Girl with a Headscarf by Richard Mowell

Richard Mowll is a civil engineer from Croydon, who travelled to Western Uzbekistan in January 2002 with MSF to rehabilitate a 600 patient TB dispensary. He then went on to prepare a 100 bed facility for multi-drug resistant (MDR-TB) patients, where he was Project Co-ordinator of the 16 Médecins Sans Frontières (MSF) staff programme.

“The dispensary building in Nukus was a mess – the result of the near collapse of the health service in this country over many years. Through my work there, one incident stands out. A minor incident but one which left a lasting impact…”

To know what new pipework to order, I inspected the Dispensary room by room to measure sizes and to identify the fittings. As I was in one open room with just a bath in it, a thin girl with a headscarf walked slowly past me and up to the bath. She held on to the side with both hands and with apparently all the strength she had, she coughed. Weak, pitiful, tiny coughs. She was clearly beyond just ‘ill’. A friend of hers came into the room and stood beside her holding her shoulders from the side, supporting her as she coughed.

What could I do? I’m an engineer who formerly specialised in road maintenance and concrete construction – she didn’t seem to need either of those specialities just then. I couldn’t do anything, but feel out of place. I left the room. This was a private moment for them, and I wasn’t helping by being there.

There were and continue to be so many like her – six hundred in the Dispensary itself (although in varying states of illness) and literally thousands of others throughout Uzbekistan. All of these TB patients were the victims of not only the infection, but also of the health system that was not just in a state of decline, but near total collapse, where doctors earn as little as ten pounds per month (how could that feed, clothe and warm a family of four?). How could a health system so under funded help the population overcome the spread of this disease?

What could I do for the girl? Nothing, by myself. But the medical staff and the MSF project that I was working on was trying to improve the system of healthcare for TB patients by using the World Health Organisation’s Directly Observed Treatment – Short-Course (DOTS) TB treatment methodology. This was where it struck me how MSF’s work was truly a team effort. I know nothing (or at least very, very little) about treating TB patients. The medical staff knew very little about rehabilitating a TB Dispensary building. But this rehabilitation was one link in the chain, which was improving conditions for the patients and helping lower the incidence of TB. The medical staff were more links in that chain.

I never saw the girl again – perhaps she got better and left, although I kind of doubt that that could happen. This incident made me realise two things. Firstly the total need for someone to help this girl and others like her – MSF are one of the few organisations doing anything here – and secondly the way that MSF missions are based so strongly on teamwork. I guess I also realised a third thing – that I was proud that I was working for an organisation that was trying to make a difference.

Today, Richard is back in Uzbekistan working with another organisation. The TB dispensary is part of a network of State TB facilities supported by MSF. It will be handed over to Uzbek Ministry of Health control by the end of 2003. The MDR-TB programme will start treating patients in the coming months.

If you would like to contact Médecins Sans Frontières, you can e-mail them on: office-ldn@london.msf.org or visit their website:

www.uk.msf.org

Post Script:

Kidnapped: our MSF colleague Arjan Erkel was abducted more than six months ago in Daghestan, Russian Federation. We still do not know what has happened to him. Please sign MSF’s petition to President Putin asking for urgent help to get Arjan released. Click here and pass it on to your friends:


Giant Squid Found Dead

Four giant squid, one of which is said to be the length of a bus – 12 metres long – have been washed up on the northern Asturias coast of Spain. Spain’s marine agency believe that naval exercises have been causing shock waves that have contributed to their deaths, although the Spanish navy deny this. Giant squid, as in the monster that attacked Captain Nemo’s Nautilus in the Jules Verne adventure 20,000 Leagues Under the Sea, is the world’s largest invertebrate and lives at depths of up to 2,000 meters (6,562 feet).


Answers to: So You Think You’re Well Travelled?

1. Austria: Vienna

2. Ethiopia: Adis Abbaba

3. Mauritius: Port Louis

4. Swaziland: Mbabane

5. Vanuatu: Port Vila

  • 0 out of 5 – you need to get out more!
  • 1-3 – not bad
  • 4 – very good! You are a Globetrotter!
  • 5 – are you sure you didn’t sneak a look?

Largest countries in the world

Rank Country Area (square kilometers)

  1. Russia (17,075,400)
  2. Canada (9,976,140)
  3. United States (9,629,091)
  4. China (9,596,960)
  5. Brazil (8,511,965)
  6. Australia (7,686,850)
  7. India (3,287,590)
  8. Argentina (2,776,890)
  9. Kazakhstan (2,717,306)
  10. Sudan (2,505,810)

Danube Wrecks

Due to the unseasonably hot weather Europe has been facing over the summer months, the Danube has fallen to its lowest level for over 120 years. This is normally bad news as it prevents the usual convoys of ships – tugs barges pulling barges from travelling between the Black Sea and the rest of Euope. However, in one stretch of the river, between Serbia and Romania, this has revealed the most amazing find: wrecks from the second World War of German warships, once Hitler’s Danube Fleet.


An Introduction to Sulawesi by Alam

Dear Reader

Please let me introduce my country, Indonesia to you. I am a native born Indonesian and have lived here all my life. My life is very simple: I live in the suburbs, in a small village, Makassar, in South Sulawesi. I am working in tourism. My parents work as subsistence farmers. I would like to relate a little information about the area in which I live. This gives me the opportunity not only to practice my English, but also to become more self reliant and learn from others.

First, I would like to change the views of anyone who thinks that Indonesia is dangerous to visit. Be assured that the real problems that exist here are internal and are related to the way our government works. The people of Indonesia are peaceful and are as shocked by the recent Bali bombing as the rest of the world, and want no part of this global terrorism.

Secondly, I want to make one thing very clear, that Indonesia is a very beautiful country and is an interesting place to visit and far different to the media’s view of terrorism and danger. On behalf of all of my people, I would like to stress: INDONESIA IS PEACE LOVING AND FROWNS ON ALL VIOLENCE.

Most people coming to Indonesia know only Bali, which is a great shame as Indonesia is an archipelago consisting of 17,000 islands in 27 Provinces, and one of them is SULAWESI. Sulawesi, formerly known as CELEBES has a total land area of about 227,000 square Kilometers and is divided in to four areas or provinces : south, central, northeast and the north, with a total population of over 10 million people.

Sulawesi is home to an amazing variety of people. The majority are fisherman, catching flying fish, shark, tuna, mackerel, squid, as well as other fish. We have farmers who grow wet and dry rice, maize, tapioca, sago, vegetable, coffee, cacoa and cloves. There are numerous small groups of upland people who practice slash and burn agriculture in the interior of Sulawesi. Unemployment is a big problem in my country.

Sulawesi is full of rich and varied cultures and traditions, languages and religious beliefs practiced by several ethnic groups such as: Makassar, Bugis, Mandar, Pamona, Tolaki, Manadoi and the Hulontalo. There are many religions, including Islam, Christianity, Budhism, Hinduism, Confucianism and Animism. The Animism beliefs until now can mainly be found in Torajaland or Tana toraja, an upland area of southern Sulawesi. Here the religion’s belief has a special name in the local language called “Aluk Todolo.” Aluk mean :rules or belief and Todolo means: Ancestor. According to this teaching, human beings in the world have only two problems that are opposites, for example: ” lose or benefit”, and “happiness or sadness”. This philosophy has been manifested into their ceremonies and they have two kinds of ceremony: Thanks Giving Ceremony and Funeral ceremony. The Funeral Ceremony is very sacred because according to the Animists, Death is the end of life.

If you come and visit tana toraja in Sulawesi, you can see many houses in the village, and the owners put the body of their loved ones in a coffin in a room and consider them as sick person before they died, until a funeral is held although this maybe as many as 10 or 20 years have passed from the date of actual death.

After the funeral is held, the family take the coffin to a cave in a mountain for burial. The cave can also function as a house. Their philosophy is that ” Death is an event that changes from the real world to the unreal world”.

I hope from this small article you can get a feel for how remarkable Sulawesi is. Although it is my home, I believe it is quite special. If you are planning a trip to Indonesia, do please come and visit Sulawesi, and do not hesitate to contact me for information about tours and personal itineraries. I would be very happy to share my knowledge with you and help to show you around.

For more information, please visit my simple website: http//www.alamnusantaratour.ch

Please be assured that our traditions of warmth, trustworthiness and memorable hospitality make an enduring memory for our guests.

Syamsu Alam (Alam)

Tel/Fax. (062)411-553927

E-mail alamnusantara@hotmail.com

Website: www.alamnusantaratour.ch


Discount on Karrimor products

Karrimor are pleased to announce to all Globetrotters Club members (please note, club members only and not Including sale goods) a 25% discount through their factory shop. They offer a mail order service and all products can be found on our website www.karrimor.com

Further details are avalible in Globe or our online members area


Volunteer Corner

Puerto Maldonado, Peru: The Piedras Biodiversity Center (affiliated with Tambopata Expeditions) is looking for for 2 volunteers to help out with an amphibian survey scheduled for November/December of this year. The project will last about 6 weeks, and the work will be “quite adventurous,” involving the night-time collection of various frogs and toads in swamps and streams. Previous experience is helpful but not necessary, and all volunteers will be trained. This is a great way to get into the jungle while helping a worthwhile project. It is also easy on the pocketbook! If this sounds like the project for you, please email Tambopata Expeditions at info@tambopataexpeditions.com and visit their website at www.tambopataexpeditions.com

Did you miss out on a Gap Year when you were 18 and are considering making up for it now? Have you always wanted to be a TV star ? The BBC have asked us to help find a number of mature (30 +) people who are wanting to volunteer abroad and star in a documentary. The programme will show how the various volunteers cope with the planning and the assignment itself. It will focus on how they are affected by the experience.

So if you have always wanted to volunteer abroad and be a TV star, get in touch with us, Muir’s Tours now. We provide a wide range of support to various communities in Asia, Africa and the Americas. If you want to be one of the 8 BBC stars you need to be free to travel abroad during the period December to March. The ideal candidates will be:

  • over 30
  • self-financing, or at least have a healthy budget
  • planning to travel alone
  • planning to leave in late 2003 / early 2004.

Get some ideas from our list of placements and then we put you in touch with the Beeb. See http://www.nkf-mt.org.uk/volunteer.html


Mutual Aid

We are a couple in our mid 50’s in Australia. We are experienced campervan travellers who wish to travel in UK during mid April 2004 – mid August 2004. We are looking for a campervan/motorhome exchange site. We have a Toyota hi-Ace LWB 2/3 berth hi-top & looking for a similar exchange. Can any e-newsletter reader help with a site or we would not mind a private hire arrangement. Nadia, e-mail: nadiak@picknowl.com.au